No one really knows what the future holds, but you can ensure your business is ready for anything. All it takes is making the right preparations now so you can easily adapt to anything thrown your way.
The good news is the right tools are often the key to helping you future proof your business and stay competitive no matter what happens.
Having the best product or the lowest price isn’t enough anymore. Customer experience (CX) is everything and that includes customer relationships. Not sure CX is applicable to your business? These eye-opening statistics might just change your mind:
- 74% of buyers for businesses pay more for great experiences
- 67% of customers pay more for great customer experiences
- Leaders in CX outperform S&P 500 index companies by 80%
- Boosts loyal customers and those customers are 4x more likely to refer others
Staying on top of customer communications, meetings and needs are crucial future proofing strategies. To do this, you must create a solid strategy for properly managing all these communications and relationships.
Reports aren’t exactly the most glamorous things about owning a business, unless it’s a financial report showing incredible growth. However, reporting is a necessary evil. The good thing is with the right software, it doesn’t have to be evil.
Future proof your business by using custom reporting software to get real-time insights into all areas of your business. No more waiting until something goes wrong before taking action. The right reports show you areas where you can improve, so you can constantly improve and grow your business.
Have you ever spent hours or even days going back in forth via email trying to schedule a meeting with a customer? It’s frustrating for both parties and may even lead to the customer going with someone else. This isn’t going to help your business stay strong going into the future.
Playing scheduling tag never works out well. It doesn’t make a great impression on clients either. One of the best future proofing strategies is to completely eliminate this process. First, send an initial scheduling message that explains the importance of the call or meeting. Next, invest in software that goes through both schedules to automatically find the best possible time.
Whether it’s improving CX or getting more accurate reports, businesses must integrate their data sources. Think about it as the same as working on a puzzle. If you have a 1,000 piece puzzle, but it’s scattered in six different boxes, it’s going to be nearly impossible to get done if you only have access to one box at a time.
This is what happens when your business data is scattered throughout multiple departments and employees. Integrating it into one main platform makes it easier and more efficient for everyone. When you’re more productive, you’re able to focus on even more important aspects of growing your business, like building strong customer relationships.
Asset management is key to ensuring your business lasts well into the future. After all, if you don’t know what you have, it’s hard to make the most of it. You may lose money buying assets you already own or overestimate what you have and let down a customer.
This is why the asset management software market is expected to grow from $1.16 billion in 2017 to 2.32 billion in 2022. Without the proper software to manage both physical and digital assets, your business can never reach its full potential.
Communication within your business and with your clients should be one of your business’s top priorities. However, this isn’t always an area where businesses excel. It’s always difficult to keep track of communications, collaborate effectively on projects or know what form of communication works best.
Communication solutions that address all of these issues and more help you to future proof your business. You’ll be able to keep track of all communications, even if another employee has to fill in. Employees get more done through stronger collaborations. Plus, it’s easy to note what communication methods are most effective.
One of the best future proofing strategies is to always stay adaptable. What worked 10 years ago might not work 10 years from now. Pay attention not only to trends, but what your customers want and need. Being able to adapt gradually as your business grows will help you continue to thrive no matter what the future has in store.
At KOI, we want to do everything we can to help you future proof your business. One of the best ways we’ve found to help is to ensure every business, no matter the size or budget, has access to the same powerful tools to handle all of the above. We designed our all-in-one business management software to make managing your business easier without hurting your bottom line. Consider partnering with KOI today and find out for yourself why KOI is the best and last Business Management Software you’ll ever need.