From entering the same data separately in multiple systems to turning a single step packing process into four steps, double handling destroys productivity and hurts profits.
The solution is surprisingly simple – automate your workflows. Eliminate the wasted time and create more efficient processes to boost your business.
Double handling involves doing the same task multiple times, when you honestly only need to do it once. For instance, if you have three systems where each one handles customer calls, orders or customer details, data must be entered three different times when customer details change.
Instead of three employees having to enter the same information to update all three systems, you could automate the process and have the data entered only once. By either integrating the systems together or having one system update the other two, you drastically reduce redundant data entry.
In the end, your business gets the same final result. However, employees spend half the time or less on the task. All you have to do is identify these issues and automate your workflows to optimize your business processes.
Double handling can’t be that bad, right? After all, productive employees are capable of multi-tasking and getting more done. Actually, that couldn’t be further from the truth. Asking your employees to double their workload on repetitive tasks that could be automated means they don’t have time to work on more important tasks. Multi-tasking isn’t an option.
Multi-tasking isn’t nearly as productive as you might think. In fact, Inc is calling single-tasking the new multi-tasking. The brain isn’t designed to multi-task. In fact, it’s kind of like streaming TV. The more devices streaming at once, the worse your Internet speed becomes as it’s split between different devices. The more tasks you focus on at once, the more your brain power is split, meaning you’re not as efficient.
Only about 2% of the population can successfully multi-task. Instead of asking employees to do it, reduce the tasks they need to work on by automating your workflows. This gives them more time to focus on the most important tasks every day.
Human error happens to everyone and all types of business. While some errors don’t make much difference, like a simple typo, others have devastating results on businesses, such as those with The New York Times and British Airways. Human error is even one of the biggest causes of data breaches, with 47% of businesses saying simple errors resulted in their breaches.
Repetitive tasks and double handling only increase the risk of human error. In fact, human error is listed as one of the top problems with supply chain management. For instance, one employee might transfer data from an email into an invoice. That introduces the risk of typing the wrong name or order number.
Another employee is responsible for entering the order number from the invoice into another system to generate a label for a package. This risk for human error just doubled.
A third employee then has to go back and double-check the entire process. While the risk for human error doesn’t increase, it does represent lost time. A single employee could handle the entire process when you automate your workflows. Data from the email could be automatically placed into the invoice and a label printed immediately. Suddenly, your business saves time and money, while reducing the chance of major errors.
We’ve all been a customer at some point and we all want the same exact thing – a great experience. This means superior customer service, fast response times and high quality products/services. Double-handling equals a poor customer experience. For instance, the shipping process from above takes far longer than the automated version.
When you automate your workflows, you’re able to spend more time focusing on creating a better experience for your customers. This helps create more loyal customers. Even better is happier customers spread the word, leading to even more customers and boost in business.
At KOI, we love the idea of a happier, more efficient workplace. We also believe every business, no matter how large or small, deserves access to the tools to create a more productive environment. That’s why we built our all-in-one business management software to help you avoid double-handling and do more while paying less. Ready to discover the difference for yourself? Consider partnering with KOI today and find out for yourself why KOI is the best and last Business Management Software you’ll ever need.